Effective 3 February 2015
We have updated our terms to include some additional information about our membership fees.
14. Benefit Claims
|Aquire Airline Reward Scheme Terms and Conditions|
1.1 These Terms and Conditions govern the Aquire Loyalty Program. It is the Member's responsibility to read and understand them. When earning and using the Aquire Benefits, Members will be responsible for the ensuring their Account Managers, Account Users and Benefit Earners comply with these Terms and Conditions.
1.2 These Terms and Conditions are effective as at the date specified above and may be amended by Qantas from time to time. The current Terms and Conditions are those available at aquire.com.au/terms.
1.3 Aquire Benefits are provided on the terms and conditions specified by Program Partners who each operate a Reward Scheme. These Terms and Conditions operate in conjunction with the relevant Reward Scheme terms and conditions and the Qantas Frequent Flyer Program terms and conditions.
2.1 In these Terms and Conditions unless the context otherwise requires:
ABN means an Australian Business Number being an identifying number of an entity registered on the ‘Australian Business Register';
ABN Holder means any entity or sole trader, each entitled by law to hold an ABN;
Account Manager means, with respect to a Member, the individual who represents that Member on registration of membership and on all matters relating to the Member's Membership Account to whom all notices are given by or on behalf of Aquire Loyalty;
Active Member at a point in time, means a Member who has earned or converted Aquire Points on their Membership Account within the previous consecutive 18 whole month period from that point in time;
Account User means any individual (including the Account Manager) who is authorised by the Member or the Account Manager to have access to the Membership Account;
Airline Reward Scheme means the Reward Scheme of airline benefits made available by Qantas as part of Aquire Loyalty;
Anniversary Month means each anniversary of the month during which a Member joined Aquire Loyalty;
Aquire Benefit means a benefit under the Aquire Loyalty Program and includes Aquire Points, discounts and rebates offered to Members by a Program Partner under its Reward Scheme and any Aquire Loyalty special offers made by Qantas or other Program Partners from time to time;
Aquire Loyalty means Qantas or its nominated service provider who administers the Aquire Loyalty Program;
Aquire Loyalty Program or Aquire means the loyalty program described on the website aquire.com.au and known as the Aquire Loyalty Program, or any replacement program;
Aquire Points means Aquire Loyalty Program points awarded to Members pursuant to these Terms and Conditions;
Aquire Service Centre means the service centre whose details are available at aquire.com.au operated by or on behalf of a Qantas Group Company to provide customer service and handle administrative issues of Members;
Benefit Claim means a claim by a Member that the Member has not received an Aquire Benefit to which that Member is entitled;
Benefit Earner means (except as may otherwise be defined in the applicable Reward Scheme terms and conditions) an owner, director, officer, employee, contractor, consultant, partner or principal of the Member who may earn Aquire Benefits for the Member under these Terms and Conditions or the relevant Reward Scheme;
Card means the Aquire Loyalty Membership card or its electronic equivalent (if any);
Claim means any action, legal claim, demand, suit, judgment or proceedings of any nature or kind whatsoever;
Eligible Products means the goods and services in relation to which Aquire Benefits are offered to Members from time to time by a Program Partner under its Reward Scheme;
Group means a group of related bodies corporate as defined in the Corporations Act 2001 (Cth);
GST means any goods and services tax, value added tax or sales tax imposed on the sale or supply of goods, services and rights including but not limited to a tax imposed by the A New Tax System (Goods and Services Tax) Act 1999 (Cth) and the related imposition Acts of the Commonwealth;
Intellectual Property Rights or IPR means all intellectual property rights and related rights, including patents, copyright, rights in circuit layouts, registered designs, trade marks and the right to have confidential information kept confidential and any application or right to apply for registration of any of those rights;
Loss means all liabilities, losses, damages and costs and expenses suffered or incurred in connection with a Claim including, without limitation, consequential or economic loss or loss of profits;
Marketing Material means any advertising, promotional, marketing or consumer material or content prepared by or on behalf of Qantas or any Program Partner which:
- is intended for distribution through any Aquire Loyalty advertising, marketing or sales channel; or
- in any way refers or relates to either or both of the Programs, Aquire Points or Qantas Points;
Member means an ABN Holder having a postal mailing address in Australia who is registered with Aquire as a member of the Aquire Loyalty Program and Membership has a corresponding meaning;
Membership Account means in relation to each Member the membership account maintained by or on behalf of Aquire Loyalty in which all membership details are held and which records Aquire Benefits;
- for the first year, commences on the day of joining Aquire and concludes on the last day of the Member's Anniversary Month the following year; and
- subject to Membership renewal, for each successive year commences on the first day of the month following a Member's Anniversary Month and concludes on the last day of the Member's Anniversary Month in each relevant following year,
- unless otherwise determined under clause 5.5;
Personal Information has the meaning given to that term in the Privacy Act 1988 (Cth), as that meaning may be amended from time to time;
Program Partner means an entity that offers Aquire Benefits to Members under its Reward Scheme and includes Qantas in relation to the Airline Reward Scheme;
Qantas means Qantas Airways Limited ABN 16 009 661 901;
Qantas Group means Qantas and its related bodies corporate (as defined in the Corporations Act 2001 (Cth)) and Qantas Group Company means a company in the Qantas Group;
Qantas Points means QFF Program points;
Qantas Points Recipients means one or more QFF Members nominated by a Member to receive Qantas Points resulting from a conversion of Aquire Points from its Membership Account;
QFF Member means a natural person who is registered as a Member of the QFF Program;
QFF Program means the loyalty program operated by or on behalf of Qantas known as the Qantas Frequent Flyer program, or any replacement program;
Reward Scheme means a reward scheme to be operated by or on behalf of a Program Partner under which Members will be entitled to receive Aquire Benefits; and
Terms and Conditions means these Aquire Loyalty Program Terms and Conditions.
2.2 In these Terms and Conditions, unless the contrary intention appears:
- the singular includes the plural and vice versa;
- a reference to ‘include' or ‘including' means ‘including but not limited to'; and
- references to any statute or statutory provision includes any re-enactment or replacement thereof and will include any regulations or other subordinate legislation made under the relevant statute.
3.1 Subject to clause 3.2 Aquire Loyalty reserves the right to make any changes (whether material or otherwise) to the Aquire Loyalty Program, the Terms and Conditions and the Aquire Benefits offered including changes to:
- the ways in which Aquire Benefits are earned;
- Aquire Point conversion rates and the way in which Aquire Points are converted;
- Aquire Benefits, including their continued availability;
- Membership requirements, including entry criteria and any fees;
- the expiry of Membership and accrued Aquire Points;
- the way in which the Aquire Loyalty Program is administered;
- the Program Partners or their Reward Schemes and the Eligible Products on which Aquire Benefits may be earned; and
- any Qantas Group Company role or activities under Aquire Loyalty.
3.2 Aquire Loyalty will inform Members of material changes to these Terms and Conditions and, where such changes will limit Aquire Benefits, when practicable, will give Members at least 30 days' notice by updating these Terms and Conditions and related information on aquire.com.au.
3.3 Any applicable fees will be posted on aquire.com.au/howitworks
4.1 Aquire Loyalty gives no undertaking as to the continuing availability of the Aquire Loyalty Program. Aquire Loyalty may terminate or suspend the Aquire Loyalty Program at any time. Aquire Loyalty will give at least 60 days' notice to Members of such termination or suspension, except if Qantas ceases to operate an airline business, the QFF Program ceases, or for other reasons outside Aquire Loyalty's control, in which case Aquire will cease immediately.
4.2 If Aquire Loyalty terminates or suspends the Aquire Loyalty Program (other than under the exception in clause 4.1), Members will be able to convert Aquire Points to Qantas Points during the notice period referred to in clause 4.1.
5.1 Membership of Aquire is open only to ABN Holders having a postal mailing address in Australia and who pay all fees (if any) due in any Membership Year. Members who cease meeting these requirements will forfeit their Membership entitlement and all Aquire Benefits will expire.
5.2 ABN Holders wishing to become Members must apply for Membership and pay any applicable Membership or other fees.
5.3 Aquire Loyalty has the right to accept or reject any application for Membership in its sole discretion.
5.4 By applying for Membership, using the Membership Account or earning or using Aquire Benefits, the applicant agrees that upon acceptance of the application by Aquire Loyalty, the applicant will become a Member and will be bound by these Terms and Conditions.
5.5 Each Member can have only one Membership Account. If more than one Membership Account has been assigned to a Member in error, the Member must promptly inform Aquire Loyalty and Aquire Loyalty may cancel the excess Membership(s). Membership is not transferable.
5.6 If two or more Members are part of a Group, Aquire Loyalty may take reasonable steps to align the Membership Year of those Members including by shortening or lengthening the relevant period for one or more of those Members.
5.7 Each Member will have online access at aquire.com.au by registering their username, password and other security information with Aquire Loyalty on the Aquire home page at aquire.com.au and may permit its nominated Account Manager and Account Users to access the Membership Account. Each Account Manager and other Account Users must supply all required security information when accessing the Membership Account. It is the responsibility of Members to ensure all their Account Managers and Account Users keep their username, password and other security information secure.
5.8 Members may, at any time, cancel their Membership by calling the Aquire Service Centre. Upon receipt of a cancellation request, Aquire Loyalty will cancel the relevant Membership and all accumulated Aquire Benefits in that Member's Membership Account will immediately expire. Accordingly, Aquire Loyalty recommends that Members carefully consider any plans to cancel their Membership to avoid unintentional loss of accumulated Aquire Benefits.
6.1 Aquire Loyalty may issue a Card to Members and may also issue Cards to the Member's authorised Benefit Earners.
6.2 The Card is and will remain the property of Qantas and must be returned or destroyed on demand. It is not a card for payment, check-in or lounge access.
6.3 The Card is valid for use only by the Member or their authorised Benefit Earner, if applicable, to whom it was issued and is not transferable in any circumstances.
6.4 If a Card has been issued, Aquire Loyalty or the relevant Program Partner may require the Member or Benefit Earner to produce their Card in order to earn Aquire Benefits through a Reward Scheme or while making a Benefit Claim.
6.5 In the event of loss, theft or unauthorised use of a Card, it is the responsibility of the relevant Member to advise Aquire Loyalty as soon as possible.
7.1 Members must, and must ensure all their Account Managers, Account Users and Benefit Earners:
- comply with these Terms and Conditions; and
- do not abuse or misuse any Aquire Benefits, services or arrangements accorded to the Member as a result of Membership, including by:
- engaging in illegal or fraudulent activities;
- supplying or attempting to supply false or misleading information, or making a misrepresentation to Aquire Loyalty, the Qantas Group or any Program Partner;
- selling, assigning or transferring, or offering to sell, assign or transfer any Aquire Benefit other than in accordance with these Terms and Conditions ; or
- acting in a hostile, abusive or aggressive way towards Aquire Loyalty or representatives of Aquire Loyalty or any Program Partner.
- creating multiple Membership Accounts that each receive Aquire Benefits
7.2 A Member who is an association, council, federation, union, or other representative body or club may join Aquire but can only earn Aquire Benefits in relation to the owner, director, officer, employee, contractor, consultant, partner or principal of the Member (and not those of its members, constituents or other participants).
7.3 Each Member is responsible for regularly checking its Membership Account and keeping its Membership details up to date and must notify Aquire Loyalty of any changes, omissions or incorrect details upon the Member or Account Manager becoming aware of them. Aquire Loyalty is not responsible for any failure by a Member to notify Aquire Loyalty of any such changes, omissions or incorrect details, or for any incorrect information notified to Aquire Loyalty.
7.4 Nothing in these Terms and Conditions gives rise to any transfer of Intellectual Property Rights and Members must not use, or cause to be used, the IPR of Aquire Loyalty, the Qantas Group or a Program Partner without the express permission of Aquire Loyalty, the Qantas Group or the relevant Program Partner.
8.1 If a Member ceases to be an ABN Holder, has breached any of these Terms and Conditions or any Reward Scheme's terms and conditions, or has failed to pay any money due under Aquire (including Membership Fees) by the due date, whether intentionally or otherwise, Aquire Loyalty or Qantas may do any one or more of the following:
- suspend the operation of the Member's Membership Account;
- suspend the right of the Member to use the Card and/or the right to earn or receive Aquire Benefits;
- suspend the right to convert Aquire Points to Qantas Points;
- cancel the Member's Aquire Points or any part thereof;
- cancel or refuse to honour any discount or rebate that has been offered or awarded to the Member;
- cancel any Qantas Points that have been converted from Aquire Points; or
- terminate the Membership.
8.2 If Aquire Loyalty intends to take action under clause 8.1, it will notify the Member of its intention and the reason for that action.
8.3 Unless otherwise required by applicable laws, Aquire Loyalty and Qantas will not be liable for any Loss whatsoever suffered by any person as a result of any action under clauses 8.1 or 8.2.
9.1 Aquire Benefits are offered under the applicable Reward Scheme's terms and conditions. A Program Partner may limit the Aquire Benefits offered. For example, Aquire Benefits may not be available in relation to activity that does not have a business purpose.
9.2 It is the responsibility of each Member to ensure that it has read the terms and conditions of each Reward Scheme and is aware of the current formula under each Reward Scheme by which the Aquire Benefits to which a Member may be entitled will be calculated and how and when Aquire Benefits will accrue and may be used.
9.3 All goods and services supplied by a Program Partner are supplied on the terms specified by the Program Partner. Without limiting the foregoing, all travel undertaken by a Benefit Earner or Qantas Points Recipient is subject to the applicable carrier's conditions of carriage.
10.1 Subject to clause 10.3, after a Member has earned Aquire Points under a Reward Scheme Aquire Loyalty will credit the relevant number of Aquire Points to a Member's Membership Account in accordance with information received from the relevant Program Partner. Members are responsible for checking that the correct number of Aquire Points have been credited to their Membership Account.
10.2 Aquire Loyalty reserves the right to reverse or cancel any Aquire Points credited to a Member incorrectly or not credited in accordance with, or credited in breach of, these Terms and Conditions or the terms and conditions of the relevant Reward Scheme.
10.3 Aquire Loyalty may, pursuant to the terms and conditions of a relevant Reward Scheme from time to time:
- introduce or vary a cap on the number of Aquire Points that can be earned in connection with the relevant Reward Scheme by a Member; or
- make an offer of bonus Aquire Points to Members on terms determined from time to time by Aquire Loyalty.
10.4 Unless otherwise specified in the terms and conditions of a relevant Reward Scheme Aquire Points will not be earned in relation to any Eligible Products that are cancelled, refunded or returned. Aquire Loyalty may cancel or deduct any Aquire Points that have been credited to a Member's Membership Account in relation to cancelled, refunded or returned products or services.
11.1 Except as otherwise provided in these Terms and Conditions, Aquire Points will not expire as long as the Member remains an Active Member.
11.2 All Aquire Points, including Aquire Points held with a "pending status", in a Membership Account of a non-Active Member will expire at midnight Sydney, Australia time at the end of the 18th consecutive month for which the Member has not earned or converted Aquire Points. Aquire Points are deemed to be earned on the date of an Eligible Flight, or in the case of other Program Partners, on the activity date as advised by the Program Partner.
11.3 Aquire Points cannot be re-credited once they have expired.
11.4 Once expired or terminated a Membership Account cannot be reinstated and any Aquire Benefits held in that Membership Account cannot be reinstated or be the subject of a Benefit Claim. However, a new application for Membership may be made.
12.1 Each Member is responsible for ensuring that it has sufficient Aquire Points to redeem in accordance with this clause 12 before it seeks to do so.
12.2 Except for any Aquire Points held with a "pending status" and subject to clause 12.3, Members can request conversion of their accumulated Aquire Points to Qantas Points at the rate specified by Aquire Loyalty at aquire.com.au from time to time. The request may be made either online or by calling the Aquire Service Centre and nominating the Qantas Points Recipient.
12.3 A Member must request in each conversion transaction the conversion of a minimum 3000 (three thousand) Aquire Points or such other minimum amount as Aquire Loyalty may stipulate from time to time.
12.4 Each individual nominated as a Qantas Points Recipient must be a member of the QFF Program.
12.5 Aquire Loyalty reserves the right to introduce a cap on the number of Aquire Points which can be converted by a Member in any one transaction, and on the number of Aquire Points which can be converted by a Member in any Membership Year.
13.1 Members and their Account Managers may access their Membership Account at aquire.com.au. An activity statement can be downloaded or printed but no paper statements will otherwise be provided.
14.1 Benefit Claims are to be submitted to the relevant Program Partner. Aquire Loyalty and each Program Partner reserves the right to require proof of the transaction from the Member, including copies of receipts or similar documentation to substantiate the Benefit Claim.
14.2 Aquire Loyalty will not be obliged to credit Aquire Points to a Member if the relevant Benefit Claim is received by the relevant Program Partner later than 90 days after the date of the relevant transaction to which the Benefit Claim relates.
14.3 Benefit Claims for the crediting of Aquire Points cannot be made if the Membership is not current or if the Membership Account was not current at the time the relevant transaction or activity to which the Benefit Claim relates was undertaken.
15.1 Aquire Loyalty recommends that Members and their nominated Qantas Points Recipients consult their accountant or tax adviser to ensure that they understand possible tax implications, for example fringe benefits tax (if applicable), for which they may be liable in relation to their Membership of Aquire Loyalty and their earning and use of Aquire Points or other Aquire Benefits.
15.2 Members should consult their tax adviser with any queries regarding their eligibility to reclaim Australian GST. With respect to any Membership fees, tax invoices will be electronically generated and are accessible through the Membership Account.
16.1 It is a condition of Membership of the Aquire Loyalty Program that a Member consents and authorises Aquire Loyalty to collect, use, store and disclose, for the purposes described in clause 16.2, the information it provides on its application form and other information that Aquire Loyalty, any Program Partner and any other Qantas Group company collects in relation to the Member's participation in Aquire, including information about the Member's business, its Account Users, Benefit Earners and nominated Qantas Points Recipients.
16.2 The purposes referred to in clause 16.1 are for each of Aquire Loyalty, the applicable Program Partner and any Qantas Group company to:
- operate and manage the Aquire Loyalty Program and Partner Reward Schemes, including making goods and services and Aquire Benefits available to Members;
- facilitate the conversion of Aquire Points to Qantas Points;
- improve Member service, including by means of research, marketing, product development and planning;
- market its products or services or the products or services of third parties;
- facilitate any third party providing goods and services to the Member, Aquire Loyalty, any Program Partner, and any of their respective Group companies in connection with Aquire; and
- as otherwise provided in the Qantas Privacy Statement,
16.3 In addition to the purposes described in clause 16.2, Aquire Loyalty, any Program Partner or any other Qantas Group company may disclose the personal information to comply with its legal obligations, including to law enforcement agencies, courts and government or regulatory bodies. Under those circumstances or where otherwise required by law, the information may be shared with others with or without that Member's knowledge or consent.
16.4 The Member must ensure that each of its Account Users, Benefit Earners and nominated Qantas Points Recipients consents to the collection, use, storage and disclosure of their personal information for the purposes described in this clause 16.
16.5 The information referred to in clause 16.1 may be transferred to our service providers located overseas for the purposes described in this clause 16. The countries in which these third parties are located include the United Kingdom, the United States, Germany, New Zealand and the Philippines.
16.6 If all or any part of requested information is not provided, the services under Acquire may be affected or may not be able to be provided.
16.7 On request and to the extent permitted or required by law, Aquire Loyalty will provide an individual access to and the ability to correct the personal information held about them by Aquire Loyalty.
16.8 This clause 16 survives the termination of these Terms and Conditions and the termination or suspension of Aquire Loyalty.
17.1 Nothing in these Terms and Conditions affects any rights a Member may have and which by law cannot be excluded, including under the Consumer and Competition Act 2010 (Cth) (the Act) and under State and Territory consumer protection legislation. For example, for consumers, services come with non-excludable warranties under the Australian Consumer Law (as set out in Schedule 2 of the Act) that they will be provided with due care and skill and be reasonably fit for their purpose.
17.2 Subject to clause 17.1, the Qantas Group and any of the officers, employees, agents and contractors of Qantas Group Companies are not liable for any Loss of any kind , arising under or in connection with these Terms and Conditions or Aquire Loyalty, including any changes to the Terms and Conditions or Aquire Loyalty, except to the extent that such loss or claim arises from the negligence or wilful misconduct of a Qantas Group Company, or any of their officers, employees, agents or contractors.
18.1 The Terms and Conditions and Membership in Aquire Loyalty are governed by and will be construed in accordance with the laws of the State of New South Wales, Australia irrespective of where the application for Membership in Aquire Loyalty has been completed by the Member or submitted to Qantas.
18.2 In any action or other legal process with respect to any matter or thing in connection with these Terms and Conditions and/or Membership in Aquire Loyalty each Member submits to the non- exclusive jurisdiction of the State of New South Wales.
18.3 If part or all of any clause of these Terms and Conditions is illegal, invalid or unenforceable then it will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible, it will be severed from these Terms and Conditions and the remaining provisions of these Terms and Conditions will continue to have full force and effect.
© Qantas Airways Limited, ABN 16 009 661 901
Effective 31 March 2014
1.1 These Airline Reward Scheme Terms and Conditions:
- apply to and govern the contractual relationship between Qantas and each Member with respect to the Airline Reward Scheme made available by Qantas as a participant in the Aquire Loyalty Program, and it is the Member's responsibility to read and understand them;
- are effective as at the date specified above and may be amended by Qantas from time to time (and the current version are available at aquire.com.au); and
- operate in conjunction with the Aquire Loyalty Program Terms and Conditions and in the event of any inconsistency or conflict the Aquire Loyalty Program Terms and Conditions prevail.
2.1 In these Airline Reward Scheme Terms and Conditions unless the context otherwise requires:
- terms used in the Aquire Loyalty Program Terms and Conditions and the QFF Program Terms have the same meaning in these Airline Reward Scheme Terms and Conditions; and
- the following terms have these meanings:
Aquire Flyer means a QFF Program member who is an owner, director, officer, employee, contractor, consultant, partner or principal of the Member and is a Benefit Earner;
Airline Earn Table means the table entitled Airline Earn Table which is located at aquire.com.au, as amended by Qantas from time to time;
Eligible Flight means, unless otherwise determined under clause 4.1, a regular scheduled flight operated by Qantas, Emirates or American Airlines with a Qantas ‘QF' flight number shown on the ticket that were purchased in Australia and ticketed on a Qantas ticket (ie where the ticket number for the Itinerary commences with the numerals ‘081') and excludes:
- redemption flights for Qantas and Partner Classic Awards (as defined in the QFF Program Terms) and Any Seat Awards in the same booking classes as those used for Qantas and Partner Classic Awards;
- flights where an airline's flight number other than Qantas ‘QF' is entered on the ticket or the ticket number does not commence with the numerals "081";
- codeshare flights operated by an airline other than Qantas, Emirates or American Airlines, even when the ‘QF' flight number is shown on the ticket;
- flights operated by a Jetstar airline;
- charter flights;
- freighter flights carrying any passengers;
- promotional, "contra" and free of charge flights;
- travel industry or airline staff discounted or rebated flights;
- competition prize tickets and tickets purchased at auction;
- discounted private fares or rebated fares under a corporate airfares agreement or travel agent agreement;
- flights where travellers are booked as a group in ‘G' class;
- flights which are not eligible to earn Qantas Points;
- child and infant fares;
- flights for which the booking indicates a child or infant passenger;
- flights taken before the commencement of Aquire Loyalty; and
- flights taken before the relevant Member joined Aquire Loyalty;
Group means a group of related bodies corporate as defined in the Corporations Act 2001 (Cth);
Group Member means a Member that is part of a Group;
Itinerary means the detailed record of a journey or intended journey for which a booking is held in the Qantas reservation system;
Pending Airline Aquire Points is defined in clause 7.1(a
2.2 In these Airline Reward Terms and Conditions, unless the contrary intention appears:
- the singular includes the plural and vice versa; and
- a reference to ‘include' or ‘including' means ‘including but not limited to.
By using or claiming any Aquire Benefit under the Airline Reward Scheme, a Member agrees to be bound by these Airline Reward Scheme Terms and Conditions in addition to the Aquire Loyalty Program Terms and Conditions.
4.1 Subject to clause 4.2 Qantas reserves the right to make any changes (whether material or otherwise) to the Airline Reward Scheme Terms and Conditions and the Aquire Points offered in relation to Eligible Flights including changes to:
- the ways in which Aquire Points are earned;
- Aquire Point earning rates and the Airline Earn Table;
- Eligible Flights; and
- restrictions, conditions and eligibility to earn Aquire Points.
4.2 Qantas will inform Members of material changes to these Airline Reward Scheme Terms and Conditions and where such changes will reduce the number of Aquire Points offered to Members under the Airline Reward Scheme, when practicable will give Members at least 30 days' notice by updating these Airline Reward Scheme Terms and Conditions and related information on aquire.com.au.
5.1 Qantas gives no undertaking as to the continuing availability of the Airline Reward Scheme. Qantas may terminate or suspend the Airline Reward Scheme at any time. Qantas will give at least 60 days' notice to Members of such termination or suspension, except if the Aquire Loyalty Program ceases to operate, in which case the Airline Reward Scheme will cease immediately.
5.2 If Qantas terminates or suspends the Airline Reward Scheme, subject to the Aquire Loyalty Program Terms and Conditions Members will be able to convert Aquire Points to Qantas Points during the notice period, except where Qantas is ceasing to operate an airline business and/or has gone into liquidation, receivership or other form of administration, in which case Aquire Points may be cancelled without notice.
6.1 Subject to the exclusions, limitations and other conditions specified in this clause 6 and the Airline Earn Table, Members earn Aquire Points at the applicable rate specified in the Airline Earn Table, or in any special offer, for air travel booked and paid for by the Member and travelled by their Aquire Flyers for the Member's business related purposes. No Aquire Points will be earned if the travel to which the booking relates is not undertaken.
6.2 Members are not entitled to claim Aquire Points under the Airline Reward Scheme for:
- leisure or holiday travel;
- travel by family members or other travel companions of Aquire Flyers; or
- other travel that does not have a business purpose relating to trade or commerce or the supply of goods or services. (For example, trusts that do not have a business purpose relating to trade or commerce or the supply of goods or services are not eligible to claim Aquire Points.)
6.3 No Aquire Points earned under the Airline Reward Scheme will be convertible to Qantas Points by a Member until at least:
- Two of the Member's Aquire Flyers have each travelled on one or more Eligible Flights; and
- 20,000 Pending Airline Aquire Points have accumulated in the Membership Account
in each case within the applicable Membership Year (refer to clause 7).
6.4 Under the Airline Reward Scheme, no Member or Group (regardless of the number of Group Members) is entitled to earn more than the maximum number of Aquire Points specified in the Airline Earn Table in any Membership Year. If a Group has been credited with more than that number in any Group Member's Membership Year, Aquire Loyalty reserves the right to cancel the excess Aquire Points and distribute the remaining Aquire Points in proportion to the rate they were accumulated by each Group Member over the relevant Membership Year.
6.5 Aquire Points earned are credited to a Member in addition to any Qantas Points that are earned by and credited to the Aquire Flyer as an individual member of the QFF Program.
6.6 To earn Aquire Points in relation to an Eligible Flight, the Member's ABN and the Aquire Flyer's QFF Program membership number must be provided at the time of booking and the member must comply with any other booking requirements or procedure advised by Qantas or the travel agent.
6.7 Only one Membership Account will be credited with Aquire Points for all Aquire Flyers who travel on Eligible Flights under the same booking.
6.8 It is the responsibility of the Member to check whether a proposed flight is eligible to earn Aquire Points, and if so how many Aquire Points will be earned, before a booking is made.
6.9 If an Aquire Flyer is involuntarily re-routed, eligibility to earn Aquire Points for the flight under the Airline Reward Scheme is determined by the Itinerary originally booked and not the new Itinerary, meaning if the original flight on which the Aquire Flyer was booked would have qualified for Aquire Points, a Member may still claim Aquire Points.
6.10 If an Aquire Flyers booking is changed voluntarily by the Aquire flyer, and the change requires reissuing of the ticket, eligibility to earn Aquire Points for the flight under the Airline Reward Scheme is determined by the new Itinerary and not the cancelled Itinerary.
6.11 Aquire Points will be calculated based on the class of ticket originally purchased and will not reflect any upgrades made whether on the payment of cash or by the use of Qantas Points or otherwise.
6.12 Members must provide Qantas on request with documented verification of the eligibility of their Aquire Flyers as Benefit Earners. Qantas reserves the right to deny or revoke Aquire Points at any time if Qantas determines that Aquire Points were improperly obtained or erroneously credited to a Member's Membership Account.
6.13 Unless otherwise determined by Qantas, and without limiting any other provision of these Airline Reward Scheme Terms and Conditions, Members are not eligible to earn Aquire Points in the Airline Reward Scheme if they:
- have their principal place of business outside Australia;
- have a corporate or other private airfares agreement, discount or rebate provided by Qantas including through a third party arrangement;
- are travel agents, travel wholesalers or travel consolidators; or
- are other sellers or re-sellers of air travel.
6.14 The maximum number of Aquire Points that can be earned on Eligible Flights per Member, per Membership Year and any applicable minimum points earn are specified in the Airline Earn Table.
6.15 Qantas may offer additional air travel related opportunities to earn Aquire Points under a special promotion from time to time, in which case the terms and conditions referred to in the promotion will apply.
7.1 Aquire Points earned in accordance with clause 6 will accrue to the Membership Account as follows:
- pending qualification under clause 6.3, Aquire Points earned under the Airline Reward Scheme will be held in the Membership Account with a "pending" status ("Pending Airline Aquire Points");
- once the qualifications under clause 6.3 have been met, the Pending Airline Aquire Points will be moved to a "redeemable" status;
- any pending Airline Aquire Points remaining at the end of a Membership Year will expire; and
- all "redeemable" Aquire Points remaining at the end of a Membership Year will, subject to Membership renewal, be carried into the next Membership Year but will not be counted towards qualification under clause 6.3 for the next Membership Year.
7.2 Qantas will endeavour to credit the applicable number of Aquire Points to the Membership Account within 30 days after the Eligible Flight. It is the responsibility of the Member to check that the correct number of Aquire Points has accumulated in the Membership Account after the Eligible Flight.
7.3 Claims for the crediting of Aquire Points retrospectively must be made by the Member within 90 days after the Eligible Flight.
8.1 Qantas reserves the right to terminate a Member's participation in the Airline Reward Scheme or withhold or cancel Aquire Points if a Member or any of the Member's Aquire Flyers has attempted to claim Aquire Points to which they were not entitled or attempted to redeem Aquire Points for Qantas Points when they were not entitled to do so.
8.2 Qantas will not be liable for any loss or damage whatsoever suffered by any person as a result of such withholding or cancellation and the Member is responsible for ensuring that its nominated Qantas Points Recipients are notified of this.
9.1 Qantas recommends that Members and their nominated Qantas Points Recipients consult their accountant or tax adviser to ensure that they understand possible tax implications for example fringe benefits tax (if applicable, for which they may be liable in relation to their earning and use of Aquire Points under the Airline Reward Scheme.
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